Legal

Last updated: August 2025

Service Overview

GhostHopper is an email management service that forwards your emails to Slack channels and allows you to reply directly from Slack using your Gmail account.

Privacy & Data Protection

GhostHopper processes email data solely to provide our email forwarding service to Slack. We are committed to protecting your privacy and handling your data responsibly.

What We Access & Process

  • Your Google account name and email address (for authentication and sending replies)
  • Emails sent to your GhostHopper forwarding address
  • Your Slack workspace integration and channel preferences
  • Reply messages you send from Slack (to forward via Gmail)

Google API Access

We use minimal Google API access:

  • userinfo.email - To identify your account
  • userinfo.profile - To display your name in the interface
  • gmail.send - To send email replies from Slack on your behalf

Important: We do NOT read your existing Gmail emails. We only send replies when you choose to respond from Slack.

How We Use Your Data

  • Forward emails from your forwarding address to your Slack channel
  • Send email replies via Gmail when you respond from Slack
  • Store minimal user preferences (Slack channel configuration, forwarding address mapping)
  • All email forwarding is performed in real-time - we do not store email content

What We Don't Do

  • We do not read, scan, or analyze your existing Gmail emails
  • We do not permanently store or retain forwarded email content
  • We do not share, sell, or transfer your email data to unauthorized third parties
  • We do not use your email data for advertising, marketing, or training AI models
  • We do not access emails in your Gmail inbox - only send replies when requested

Google API Limited Use Compliance

GhostHopper complies with Google's Limited Use Policy. We use your Google account data only as required to provide our core email forwarding and reply service, and we never use it for any unauthorized purpose.

Data Storage & Security

  • User credentials are encrypted and stored securely using AWS
  • Forwarding preferences and Slack configurations are stored to maintain your service
  • All data transmission uses HTTPS encryption
  • We implement industry-standard security practices to protect your information
  • Email content is never stored - only processed in real-time for forwarding

Data Retention & Deletion

What We Retain

  • Account Information: We retain your Google account email, name, and forwarding preferences for as long as you use our service
  • Slack Configuration: Your Slack channel preferences are stored to maintain service functionality
  • Authentication Tokens: OAuth tokens are stored securely and refreshed as needed to maintain service access
  • Email Content: We do NOT retain or store any email content - all forwarding is processed in real-time

Data Deletion

  • Account Deletion: You can request complete account deletion by contacting us - we will remove all stored data within 30 days
  • Automatic Cleanup: Inactive accounts (no usage for 365 days) will be automatically deleted
  • Token Revocation: You can revoke GhostHopper's access to your Google account at any time through your Google Account permissions page
  • Data Portability: Upon request, we can provide you with a copy of your stored account data before deletion

Retention Periods

  • Active user account data: Retained while account is active and in use
  • Inactive accounts: Automatically deleted after 365 days of inactivity
  • OAuth tokens: Retained until revoked by user or service termination
  • Email content: Never stored - processed in real-time only

Terms of Use

By using GhostHopper, you agree to:

  • Use the service for lawful email forwarding purposes only
  • Not use your forwarding address for spam, phishing, or malicious activities
  • Comply with both Google's and Slack's terms of service
  • Understand that you are responsible for content sent to/from your forwarding address
  • Not attempt to circumvent or abuse the service's email forwarding mechanisms

Contact & Support

Questions about privacy, terms, or service functionality? Contact us

For immediate support or to report issues, reach out to our team.

Changes to This Policy

We may update this policy periodically to reflect service changes or legal requirements.